Jakarta Selatan, Indonesia
Monday to Friday, 9:00 AM – 6:00 PM +62 21 5297 2645
VitaMan Indo
Jakarta Selatan · Monday to Friday, 9:00 AM – 6:00 PM
If you have a question about a product, an ingredient, or something you read on this site, send it to us. We answer product and ingredient questions directly, and we will tell you when something is outside what we can reasonably cover.
Field A · Product questions
Ingredient lists, serving sizes, capsule or tablet format, and what is inside a formula you are comparing.
Field B · Choosing help
You are between two formulas and want the relevant comparison page, not a recommendation about your health.
Field C · Corrections
A label description on our pages does not match the pack you are holding. Tell us and we will check it.
Email is the fastest route and the one that keeps a written record of the answer. If your question is short, a phone call during Jakarta business hours usually resolves it on the spot. Walk-in visitors are welcome at the Senayan office, but a note ahead of time means someone is free to sit with you.
We keep the same address and phone number across the site, so what you see here is what you will see on our About page and on any page footer.
Senayan counter · questions answered in writing so you can keep the answer
Product ingredient questions, format comparisons, serving size explanations, and corrections to anything published on the site. If you are trying to choose between two formulas, describe your routine — what you already take, when you take it, and what you want the formula to cover — and we will point you to the relevant comparison instead of guessing at an answer.
The clearest questions we get name the product and the page. Something like "the magnesium entry says two capsules, the pack says three" lets us check the source in minutes rather than days.
We do not give medical advice, and we do not comment on individual health conditions. Questions about whether a supplement is appropriate for you belong with a qualified professional.
We will say so plainly rather than guess. When a question sits outside what we can reasonably cover, you get a short reply telling you that, and — where the site already has one — a link to the page that answers the general version of it. That is more useful to you than a confident sentence we cannot stand behind.
This is also why we keep our own writing to ingredients, formats, and how to read a label. Everything on VitaMan Indo is product information for healthy lifestyle routines, not advice for a personal situation.
Use this if you would rather write here than open your mail app. Tell us which product or page you are asking about, and include the pack details if the question is about a label you are holding. A reply comes from the same address you would have written to: [email protected].
Response times
We aim to reply within a few business days. Messages sent over weekends or Indonesian public holidays take a little longer.
If a label description on our pages does not match the pack you are holding, send the product name and a short description of the difference. We verify against current packaging and update the page when needed, so the next visitor reads the corrected line.
Corrections are the fastest kind of message to act on — name the product and quote the sentence that looks wrong.
For editorial corrections, partnership questions, or anything that is not a product query, use [email protected] and mark the subject clearly. It reaches the right person faster than a general note.
If your message is about a page on the site, paste the page title into the subject line so we can find it without asking.
Check whether your question is already answered on the product page or in the daily formula guide. Serving size, format, and ingredient questions are usually covered there.
If it is not, we are happy to hear from you — include the product name and it speeds things up considerably.
The office sits on Jl. Jend. Sudirman in Senayan, Kebayoran Baru, Jakarta Selatan. If you are coming to ask about a formula in person, message first so we can set aside the time and have the relevant packs at hand.
One address covers everything: [email protected]. Product questions, corrections, and editorial notes all land in the same inbox. Marking the subject clearly is what routes it, so a line like "ingredient question — magnesium entry" saves a round trip.
No, and we would rather say that up front than answer around it. We describe ingredients, formats, and serving sizes, and we point you to the comparison pages. Anything about your own situation belongs with a qualified professional who can look at the whole picture.
A few business days is the honest window. Messages sent over weekends or Indonesian public holidays take a little longer because the office is closed then. Naming the product in your first message is the single thing that shortens the wait most.
The two product names, what you already take each day, and the part of your routine you want covered — morning energy, training days, or a general daily base. With that we can send you to the comparison that actually addresses the difference instead of a general page.
Yes, and we would rather hear it than not. If a page reads unclearly, contradicts a pack, or describes a format differently from the one you bought, send the product name and the sentence in question. We check against current packaging and correct the page.
The daily formula guide walks through how to read a label and what to compare, and the men's vitamin formulas register lists what is in each one.